Refund policy
How to cancel a formaster.app subscription, and our policy that payments are not refunded.
Cancel any time
A formaster.app Basic, Pro or Max plan is a Paddle subscription, billed monthly or yearly, that renews until you cancel it. You can cancel from the plans window in formaster.app or through Paddle’s customer portal link in your receipt email, whenever you like and without giving a reason. Paddle then stops charging you, and you keep your plan until the end of the period you already paid for.
Cancel before a renewal if you do not want to pay for the next period. Cancelling stops the next payment; it does not return the one you made for the current period. Deleting your formaster.app account does not cancel the subscription either, so cancel first.
No refunds
All payments for formaster.app subscriptions are final. We do not refund a payment, in whole or in part: not a first payment or a renewal, not a monthly or a yearly one, not if you have used few or none of your credits, and not if you cancel soon after paying or part-way through a period. If you cancel, you keep your plan until the end of the period you paid for, and the rest of that period is not returned.
Everything other than the AI features is free, so you can try formaster.app, including a few AI credits each month on the Free plan, before you subscribe.
Credits are not money
Credits are not sold separately and cannot be exchanged for cash. Credits spent on AI work that was done are not added back to your balance. Credits spent on a request that failed before the AI gave any answer are returned to your credits at once, without your asking; that puts the credits back, it does not return any money.
If your plan did not turn on
If you paid but your plan did not turn on, sign in with the account used at checkout and choose “Already subscribed?” in the plans window with your Paddle subscription ID (sub_) or checkout transaction ID (txn_).
If that does not work, contact whoever provides this copy of formaster.app to you with the same details, and we will help get the plan working. Do not send card numbers or passwords: formaster.app never needs them.
Your legal rights
This policy sits alongside any rights you have under the law where you live, such as a statutory right to cancel or to a refund, which it does not limit.
Changes to this policy
We may change this policy, for example if our plans or our payment provider change. The date at the top of this page shows the latest revision, and the next time you visit after a change formaster.app shows a notice that the policies were updated, until you dismiss it.